Who we are and what we do
We are a not-for-profit external dispute resolution scheme.
We resolve complaints against financial service providers.
We are independent, fair and free for consumers.
Dispute resolution scheme Financial Services Complaints Limited (FSCL) has had another busy year, investigating 258 cases and resolving close to 5,000 complaints and enquiries from consumers about financial services.
As New Zealand heads into Sorted Money Week, Financial Services Complaints Limited is urging Kiwis not to fall for romance scams and is commending the financial services industry for its efforts to protect consumers.