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Consumers - Got a complaint or want to know more about FSCL? Watch a short video on how we can help.

Latest Case Notes

Will a KiwiSaver trustee release money to pay a debt owed to your mum?
A minor prawn allergy is diagnosed as a life-threatening allergy weeks before leaving for Vietnam. Will the insurer accept the claim when the trip is cancelled?

Latest News and Publications

FSCL receives an influx of travel insurance complaints arising out of Covid-19 travels cancellations and restrictions, but not all cases are the same. Read about FSCL’s approach here.
FSCL's guide to compensation for Consumers