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Consumers - Got a complaint or want to know more about FSCL? Watch a short video on how we can help.

Latest Case Notes

A motorbike accident was caused when brakes failed, but the insurer declined the claim saying the loss was excluded because the insured did not have a motorbike licence. If the accident would have happened anyway, does it matter that the insured did not have a licence?
Should Dipak have to pay the mortgage broker’s fee, when he didn’t draw down the loan?

Latest News and Publications

As New Zealand heads into Sorted Money Week, Financial Services Complaints Limited is urging Kiwis not to fall for romance scams and is commending the financial services industry for its efforts to protect consumers.
Commercial barrister and Chief Commissioner of the Transport Accident Investigation Commission Jane Meares has been appointed as Chair of independent disputes resolution service Financial Services Complaints Limited (FSCL) from 1 April.