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Consumers - Got a complaint or want to know more about FSCL? Watch a short video on how we can help.

Latest Case Notes

Sawmill burns down days after arranging new insurance, but cancellation of existing cover leaves the business underinsured.
The fridge on Darryl’s boat stopped working. On closer inspection Darryl found that all the boat’s electrical components are damaged and the inverter has failed. An electrical inspector thinks the inverter failed because of a power surge from the mains power supply while the boat was charging at the dock. Will Darryl’s insurance respond?

Latest News and Publications

Insurance companies are continuing to attract the most complaints to dispute resolution service Financial Services Complaints Limited (FSCL), but it is sales of replacement policies by independent financial advisers that is causing FSCL increasing concern.
Award-winning personal finance journalist and author Mary Holm will join the board of disputes resolution service Financial Services Complaints Limited (FSCL) from 1 October.