Who we are and what we do
We are a not-for-profit external dispute resolution scheme.
We resolve complaints against financial service providers.
We are independent, fair and free for consumers.
Insurance companies are continuing to attract the most complaints to dispute resolution service Financial Services Complaints Limited (FSCL), but it is sales of replacement policies by independent financial advisers that is causing FSCL increasing concern.
Award-winning personal finance journalist and author Mary Holm will join the board of disputes resolution service Financial Services Complaints Limited (FSCL) from 1 October.