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Consumers - Got a complaint or want to know more about FSCL? Watch a short video on how we can help.

Latest Case Notes

What is the correct process for a mortgagee sale?
In March 2015 Beth contacted us with a complaint against her credit card provider, Buy-It Limited. In 2003 there had been a miscommunication about a late payment fee. Beth complained that Buy-IT had incorrectly applied $10,310.86 in interest to her account over 12 years.

Latest News and Publications

Award-winning personal finance journalist and author Mary Holm will join the board of disputes resolution service Financial Services Complaints Limited (FSCL) from 1 October.
Financial Services Complaints Limited (FSCL) is urging the financial services industry to provide clear and comprehensive advice to consumers about replacement insurance cover.