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Latest Case Notes

Julian loaded money onto a travel card. Later he checked his account online and noticed money had been withdrawn from his account at an ATM in the US. However, Julian was in New Zealand at the time of the withdrawals. Julian complained that he had been a victim of fraud.
Caroline and John booked an overseas trip. Before they were due to depart, John suffered a stroke and they had to cancel their trip. Their insurance company declined their claim for cancellation costs under the policy’s pre-existing medical condition exclusion clause.

Latest News and Publications

The Ministry of Business, Innovation and Employment is reviewing New Zealand’s financial advice laws.
Dispute resolution scheme Financial Service Complaints Limited is warning Kiwis to never wire money to people they don’t know and trust as Fraud Awareness Week kicks off this weekend.