Welcome to Financial Services Complaints Ltd
We are an independent not-for-profit external dispute resolution scheme approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution)
Our process focuses on resolving complaints through conciliation and assisted negotiation. FSCL is also able to make formal determinations which are binding on financial service providers.
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We are a financial complaints service that works with you to resolve the complaint
- We work with the consumer and the financial service provider to resolve the complaint.
- We act independently by not taking sides.
- As an alternative to the legal system, we work confidentially and less formally to find a fair outcome to a complaint.
- We are free to consumers. We are independent. We are fair.
Latest results heartening for financial services sector and consumers
says FSCL CEO
The latest results from dispute resolution scheme Financial Service Complaints Limited (FSCL)
demonstrate the scheme and the wider regime are working effectively says FSCL’s Chief Executive
Officer Susan Taylor. Read more »
When an instruction to your broker falls between the cracks
Can a broker be liable for an instruction that the client sends but the broker does not receive? Read more »
A predictable travel disruption?
The complainant sought refund of additional costs of international travel due to weather disruption. The insurer said the disruption was predictable when the insurance was arranged. Read more »
Old loans do not expire - the effect of an APAAP
Outstanding loan with no contact between creditor and debt guarantor for several years. The creditor sought to appropriate the guarantor’s present vehicle. Read more »