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FSCL is undergoing its second independent review. Our reviewer, Sir David Carruthers, welcomes submissions. Read more here.

Consumers - Got a complaint or want to know more about FSCL? Watch a short video on how we can help.

Latest Case Notes

Will a KiwiSaver trustee release money to pay a debt owed to your mum?
A minor prawn allergy is diagnosed as a life-threatening allergy weeks before leaving for Vietnam. Will the insurer accept the claim when the trip is cancelled?

Latest News and Publications

FSCL is undergoing its second independent review. As an approved scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008, the scheme is independently reviewed every 5 years to ensure it is meeting its approval criteria of independence, fairness, accessibility, accountability, efficiency and effectiveness.
Dispute resolution scheme Financial Services Complaints Limited (FSCL) has had another busy year, investigating 258 cases and resolving close to 5,000 complaints and enquiries from consumers about financial services.