Who we are and what we do
We are a not-for-profit external dispute resolution scheme.
We resolve complaints against financial service providers.
We are independent, fair and free for consumers.
Call us 0800 347 257
Call us 0800 347 257
Consumers - Got a complaint or want to know more about FSCL? Watch a short video on how we can help.
Our office will be closed for the holiday period from 5pm Wednesday 23 December 2020 until 8:30am Tuesday 5 January 2021.
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Will a KiwiSaver trustee release money to pay a debt owed to your mum? |
A minor prawn allergy is diagnosed as a life-threatening allergy weeks before leaving for Vietnam. Will the insurer accept the claim when the trip is cancelled? |
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FSCL receives an influx of travel insurance complaints arising out of Covid-19 travels cancellations and restrictions, but not all cases are the same. Read about FSCL’s approach here. |
FSCL's guide to compensation for Consumers |
