Our case notes show how we deal with the many different issues that arise in our case investigations. The case notes aim to provide consumers and participants with guidance as to the approach we are likely to take in a particular type of case or highlight some of the many different ways in which a complaint can be resolved.
|
Title |
Year |
Case summary |
|
Unable to log in |
2019 |
Tama has been unable to view his payday loan online and does not know whether he has paid it off or not. |
|
Timeshare woes |
2018 |
Omar went on holiday and while there, bought into a vacation credit scheme. When he came home, Omar realised he could not afford it and cancelled his direct debits. A few years later Omar discovered that he had a very large default listed against his name. |
|
Lending to a vulnerable consumer |
2019 |
A finance company continually refinanced a vulnerable borrower’s loan, adding credit related insurance, interest, and fees. |
|
I have insurance, don’t I? |
2019 |
Ataahua had been paying for medical insurance for a number of years, only to find out that her policy had been cancelled when she turned 64. Can Ataahua get the insurer to still provide her with medical cover? |
|
A stiff drink |
2019 |
A party in Cancun takes a turn for the worse for Luis and Aoife when Aoife stops breathing and is rushed to hospital. Will Luis’s insurer pay for his medical bill? |
|
My car, my castle |
2019 |
Nixon had an accident and lost his job. He fell behind on his repayments and had to live in his car. Unfortunately, Nixon could not meet his car loan payments and his car was repossessed. What can Nixon do? |
|
When unexpected events occur |
2019 |
Sue was due to meet her cousin for a family vacation. Unfortunately, Sue’s cousin passed away suddenly. Can Sue claim the costs of rearranging her travel from her insurer? |
|
Flock dysfunction |
2019 |
Edgar was travelling with a large group of young people and got delayed at customs. Can Edgar get his travel insurer to pay for his missed flights? |
|
Cat fight |
2018 |
Barbie obtained business insurance through an insurance broker. Barbie and her broker had a personal fight that ended their business relationship. Barbie complained that the broker had been unprofessional and asked for a refund of the commission that the broker earned from Barbie’s business. |
|
Who should be overseeing the overseas transfer? |
2019 |
Whetu sent money to his relatives in China. Unfortunately, Whetu entered the incorrect bank account. Can Whetu claim his money back from the electronic funds transfers service? |
