|Public hospital or private hospital?||2019|
|Gradual water damage||2020|
|Significant financial hardship application goes missing||2020|
|Customer service delays due to COVID-19||2020|
|From $100,000 to $20,000 of trauma cover||2020|
|Delayed debt recovery||2020|
|Unstable Covid-19 Investments||2020||
Juliet is unsure about what to do with her investments in the unstable Covid-19 environment. Her decision to switch funds turns out to be the wrong one, and she feels it was because she received bad advice from her savings scheme.
|Covid-19 cross-border chaos||2020||
When the Malaysian government announced that it was about to close its borders due to Covid-19, Maree thought that might prevent her from getting home to New Zealand, as her flight was not due to depart Malaysia until after the border closure. She quickly booked an earlier flight home. Was the travel insurer right to reject her insurance claim for the replacement flight?
|Pandemic forecast – low chance of cover||2020||
Alice claimed on her insurance for a cancelled cruise after she was advised that she had an increased risk of health issues if she caught Covid-19. Alice’s insurer declined her claim pointing out her policy had an epidemic/pandemic exclusion clause
|Covid-19 Travel Troubles||2020|