|Stolen contents and missing contents cover||2020||
Jenny asks her insurance broker to put home and contents insurance cover in place. When Jenny makes a claim for her stolen bracelet a year later, her broker tells her she has no contents cover in place.
|Caribbean Cruise and Covid-19||2020|
|Historic credit card debt written off||2020|
|Luggage stolen from a locked car||2020|
|When does debt get too old to be enforced?||2018||
Peter obtained a loan in 1996. He defaulted on the loan and a few years later the debt collection agency stopped pursuing the debt. In 2018, he went back to the lender for another loan. The lender asked him to continue repayments on the old debt
|KiwiSaver savings are your money – but not yours to spend yet||2020||
Atsushi wanted to withdraw his $40,000 KiwiSaver balance to pay for a new car, help meet his mortgage payments, and pay for his mother’s travel expenses. His KiwiSaver trustee only released $11,000, saying these weren’t minimum living costs. How much was Atsushi entitled to withdraw?
|But I didn’t know money had been stolen||2019|
|A reversed refund||2020||
A credit card provider accepted Rachel’s chargeback request after she discovered the cruise company she purchased a cruise from was in financial strife. The credit card provider then reversed the chargeback with no warning.
Declan noticed some unauthorised transactions on his travel card. The transactions had occurred about two years earlier. Was the card provider obliged to reimburse Declan for the unauthorised transactions?
|Alleged $100,000 loss for incorrect premium estimate||2019||
Farooq reduced his wife’s life insurance cover by $100,000, based on an inaccurate premium estimate provided by his insurance adviser. As a result, Farooq received $100,000 less when his wife was diagnosed with a terminal illness. Had the adviser caused Farooq to suffer a $100,000 loss?