Welcome to our case notes page.
These case notes:
- outline how we deal with the many different issues that arise in our case investigations and resolutions
- aim to provide consumers and participants with guidance as to the approach we are likely to take in a particular type of case
- highlight some of the many different ways in which a complaint can be resolved.
We hope you find the case notes helpful.
Search case notes
You can use the box below to search all the case notes stored in our online database.
Alternatively, you can view the keywords list to search by keywords
Most popular case notes
|A case of miscommunication between broker and client||Year: 2011|
Shares sale Dividends Miscommunication Inconvenience Age and health Early resolution
|The river runs high - a ruined cruise||Year: 2011|
Travel insurance Claim declined Ruined river cruise Loss of value Cancellation fees Lost deposits Expected and unexpected loss Loss of enjoyment Consequential loss No cover under policy
|Is an iPhone a “handheld computer”?||Year: 2011|
Smartphone Travel insurance Phone stolen while insured on vaction Handheld computer General purpose computation Contra proferentum rule Consequential loss
|One can only disclose what one knows||Year: 2011|
Travel insurance Non-disclosure Cancellation of travel Asthma Health issues Lost deposits Insured unaware of health issues Settlement