Case Notes

Welcome to our case notes page.

These case notes:

  • outline how we deal with the many different issues that arise in our case investigations and resolutions
  • aim to provide consumers and participants with guidance as to the approach we are likely to take in a particular type of case
  • highlight some of the many different ways in which a complaint can be resolved.


We hope you find the case notes helpful.


Search case notes

You can use the box below to search all the case notes stored in our online database.
Alternatively, you can view the keywords list to search by keywords





Most popular case notes

A case of miscommunication between broker and clientYear: 2011
Keywords:
Shares sale  Dividends  Miscommunication  Inconvenience  Age and health  Early resolution  
What are the issues when full disclosure is made only on subsequent insurance policy forms?Year: 2011
Keywords:
Motor vehicle insurance  Claim declined  Non-disclosure of traffic infringements  Innocent non-disclosure  Common law duty of disclosure  Traffic infringements considered material by prudent insurer  Insurance proposals  
The river runs high - a ruined cruiseYear: 2011
Keywords:
Travel insurance  Claim declined  Ruined river cruise  Loss of value  Cancellation fees  Lost deposits  Expected and unexpected loss  Loss of enjoyment  Consequential loss  No cover under policy  
Is an iPhone a “handheld computer”?Year: 2011
Keywords:
Smartphone  Travel insurance  Phone stolen while insured on vaction  Handheld computer  General purpose computation  Contra proferentum rule  Consequential loss  
One can only disclose what one knowsYear: 2011
Keywords:
Travel insurance  Non-disclosure  Cancellation of travel  Asthma  Health issues  Lost deposits  Insured unaware of health issues  Settlement  
 
© Financial Services Complaints Limited 2009-2013
- 9:52pm - 23/May/2013