|Commerce Commission aims to raise standards||2021|
|MBIE seeks feedback – changes to dispute resolution schemes’ rules||2021|
|New car, someone else’s debt?||2021|
|A tale of caution: KiwiSaver and pandemic panic||2021||
A year after New Zealand had it's first lockdown due to the COVID pandemic and Financial Services Complaints is still settling pandemic- related disputes. As Jane's experience shows, it is always advisable to wait out a market down-turn, before hastily changing KiwiSaver fund types.
|Hidden costs have nowhere left to hide||2021||
A recent case investigated by Financial Services Complaints found that an insurance broker was in breach of the Fair-Trading Act when they failed to disclose fees. With the new financial advice regime coming into effect from 15 March, financial advisers and insurance brokers need to make sure they are disclosing more information to their clients. If they don't adhere to the additional legal duties and licensing requirements, including increased transparency, they could be on the hook.
|Chinese consumers can turn to dispute resolution scheme for help||2021||
Following a media release from the Financial Markets Authority (FMA) which points out that a 2020 FMA survey found that one in five Chinese New Zealanders had been approached about a potential investment scam- the same as the overall population, FSCL has a recent complaint that highlights how sophisticated scams can lure Chinese investors.
|Be wary of cryptocurrency “investment” scams||2021||
A recent complaint resolved by Financial Services Complaints Limited (FSCL), regarding bitcoin has highlighted how common cryptocurrency investment scams are and how easily consumers can fall prey to unscrupulous scammers.
|FSCL 10th birthday celebration||2020||
Financial Services Complaints Limited (FSCL) Chief Executive Officer, Susan Taylor, has reflected on the critical role the organisation plays in the financial services sector, as FSCL celebrates it's 10th anniversary.
|Is this love for real?||2020|
|Covid money-woes? Do not be afraid to ask for help||2020||
The past year has been unprecedented for many industries and the financial services sector is no different, Financial Services Complaints Ltd CEO, Susan Taylor reflects on what may happen when government financial support packages come to an end.