News

Title Year News summary
FSCL calls out irresponsible lenders in latest annual results 2017

Financial dispute resolution service FSCL says lenders are largely meeting their obligations to borrowers, but a few bad eggs are causing real harm for consumers.

FSCL is a finalist in the New Zealand Law Awards 2017! 2017

FSCL has been selected as a finalist in the Financial Services In-House Team of the Year category of the New Zealand Law Awards 2017.

Poor communication behind financial service complaints says FSCL 2017

Financial Services Complaints Limited (FSCL) says many of the complaints it investigates stem from poor communication between financial services providers and their clients.

Holidaymakers' foreign exchange woes 2017

Read Rob Stock's article about travel cards, their fees and charges, and traps for the unwary.

Independent complaints body warns: Don't cancel your old life insurance policy until the stand down period of your new one has lapsed 2017

Meet Daniel - a real person whose name isn’t actually Daniel, but we will call him this so he remains anonymous. As he was approaching 50, he decided to downgrade his life insurance and trauma cover, as his premiums were getting a little pricey.

Warning after mum risked house for son's car debt 2017

A woman who put her house in jeopardy over her son's car loan has prompted a warning to make sure you know what you are getting into if you agree to guarantee a loan.

Diana Clement: How to avoid an expensive insurance accident 2017

Humans break things. We have all sorts of unexpected accidents and they cost us lots of money. Most people assume they'll be covered by insurance when they have an "accident". Fortunately, that's usually the case, but not always. Read Diana Clement's opinion piece on expensive insurance accidents.

Unfair terms in insurance contract changed but consumers reminded to read the policy 2017

A complaint to dispute resolution service FSCL has resulted in an insurer changing unfair contract terms – but not for the reason complained about.

Pensioner faced living on $25 a week after guaranteeing son's loan 2017

Read this article from Stuff on one of our recent case notes

Insurers continue to top FSCL cases but insurance churn by financial advisers a growing issue 2016

Insurance companies are continuing to attract the most complaints to dispute resolution service Financial Services Complaints Limited (FSCL), but it is sales of replacement policies by independent financial advisers that is causing FSCL increasing concern.