FSCL News

FSCL News
Press Releases


Posted on:
1/Feb/2011
FSCL is the largest dispute resolution scheme

FSCL now counts over 3000 members and is the largest, in numbers of participants, of the independent dispute resolution schemes operating under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

The biggest group of participants is advisers associated with larger organisations, whether seeking QFE status or not. These larger companies include stockbrokers (all of the [...]

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Posted on:
1/Feb/2011
New case management system

FSCL has taken delivery of its new case management software package. The i-Sight case management system has been developed by Customer-Expressions in Canada and is in use by several overseas ombudsmen organisations. We believe that FSCL is the first Australasian organisation to use the i-Sight package.

Efficient management of caseload has always been an important [...]

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