|Job vacancy: Case manager|
We are looking for a case manager to join our professional and friendly team of dispute resolution experts.
Financial Services Complaints Ltd (FSCL) is a disputes resolution scheme working in the financial services sector. We have over 5,500 participants in our scheme, including financial advisers and planners, insurers, brokers, fund managers, trustee companies, transactional service providers, [...]
|Ross Asset Management Complaints|
The Financial Markets Authority (FMA) is currently investigating the affairs of Ross Asset Management and David Ross. Please see the FMA’s website – www.fma.govt.nz for updates on the FMA’s inquiry.
Ross Asset Management is a participant in FSCL’s independent external dispute resolution scheme.
On 6 November 2012 [...]
|Register now for FSCL Workshops|
Register now for FSCL workshop "Negotiation Skills" - 6CPD points.
The first workshop is in Auckland on the 7th August. Register now by completing this form. [...]
|FSCL is the largest dispute resolution scheme|
FSCL now counts over 3000 members and is the largest, in numbers of participants, of the independent dispute resolution schemes operating under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.
The biggest group of participants is advisers associated with larger organisations, whether seeking QFE status or not. These larger companies include stockbrokers (all of the [...]
|New case management system|
FSCL has taken delivery of its new case management software package. The i-Sight case management system has been developed by Customer-Expressions in Canada and is in use by several overseas ombudsmen organisations. We believe that FSCL is the first Australasian organisation to use the i-Sight package.
Efficient management of caseload has always been an important [...]