Title Year News summary
Independent complaints body warns: Don't cancel your old life insurance policy until the stand down period of your new one has lapsed 2017

Meet Daniel - a real person whose name isn’t actually Daniel, but we will call him this so he remains anonymous. As he was approaching 50, he decided to downgrade his life insurance and trauma cover, as his premiums were getting a little pricey.

Warning after mum risked house for son's car debt 2017

A woman who put her house in jeopardy over her son's car loan has prompted a warning to make sure you know what you are getting into if you agree to guarantee a loan.

Diana Clement: How to avoid an expensive insurance accident 2017

Humans break things. We have all sorts of unexpected accidents and they cost us lots of money. Most people assume they'll be covered by insurance when they have an "accident". Fortunately, that's usually the case, but not always. Read Diana Clement's opinion piece on expensive insurance accidents.

Unfair terms in insurance contract changed but consumers reminded to read the policy 2017

A complaint to dispute resolution service FSCL has resulted in an insurer changing unfair contract terms – but not for the reason complained about.

Pensioner faced living on $25 a week after guaranteeing son's loan 2017

Read this article from Stuff on one of our recent case notes

Insurers continue to top FSCL cases but insurance churn by financial advisers a growing issue 2016

Insurance companies are continuing to attract the most complaints to dispute resolution service Financial Services Complaints Limited (FSCL), but it is sales of replacement policies by independent financial advisers that is causing FSCL increasing concern.

FSCL appoints personal finance journalist Mary Holm to its board 2016

Award-winning personal finance journalist and author Mary Holm will join the board of disputes resolution service Financial Services Complaints Limited (FSCL) from 1 October.

FSCL calls for transparency from financial advisers as FMA releases report on insurance churn 2016

Financial Services Complaints Limited (FSCL) is urging the financial services industry to provide clear and comprehensive advice to consumers about replacement insurance cover.

Financial Services Complaints cuts participant fees by 20 percent 2016

Growth and efficiency has enabled Financial Services Complaints Limited (FSCL) to once again offer participants a significant annual fee reduction.

FSCL Board Chairman appointed a QC 2016

FSCL Board Chairman, Kenneth Johnston, has been appointed a QC.