Title Year News summary
Unfair terms in insurance contract changed but consumers reminded to read the policy 2017

A complaint to dispute resolution service FSCL has resulted in an insurer changing unfair contract terms – but not for the reason complained about.

Pensioner faced living on $25 a week after guaranteeing son's loan 2017

Read this article from Stuff on one of our recent case notes

Insurers continue to top FSCL cases but insurance churn by financial advisers a growing issue 2016

Insurance companies are continuing to attract the most complaints to dispute resolution service Financial Services Complaints Limited (FSCL), but it is sales of replacement policies by independent financial advisers that is causing FSCL increasing concern.

FSCL appoints personal finance journalist Mary Holm to its board 2016

Award-winning personal finance journalist and author Mary Holm will join the board of disputes resolution service Financial Services Complaints Limited (FSCL) from 1 October.

FSCL calls for transparency from financial advisers as FMA releases report on insurance churn 2016

Financial Services Complaints Limited (FSCL) is urging the financial services industry to provide clear and comprehensive advice to consumers about replacement insurance cover.

Financial Services Complaints cuts participant fees by 20 percent 2016

Growth and efficiency has enabled Financial Services Complaints Limited (FSCL) to once again offer participants a significant annual fee reduction.

FSCL Board Chairman appointed a QC 2016

FSCL Board Chairman, Kenneth Johnston, has been appointed a QC.

FSCL is coming to Tauranga 2016

The FSCL team invites you to join them for an afternoon workshop on Wednesday, 18 May 2016 from 1.30pm to 4.30pm at ASB Arena, Baypark, 81 Truman Lane, Bayfair, Tauranga.

FSCL is coming to Dunedin 2016

FSCL team members will be visiting Dunedin in April and invite all Dunedin based participants to join them for an afternoon workshop on Wednesday, 6 April 2016 from 1.30pm to 4.30pm at Mercure Dunedin Leisure Lodge, 30 Duke Street, Dunedin. RSVP to to confirm your place.

Money wire warning as Fraud Awareness Week gets underway 2015

Dispute resolution scheme Financial Service Complaints Limited is warning Kiwis to never wire money to people they don’t know and trust as Fraud Awareness Week kicks off this weekend.