Who we are and what we do
We are a not-for-profit external dispute resolution scheme.
We resolve complaints against financial service providers.
We are independent, fair and free for consumers.
Consumers - Got a complaint or want to know more about FSCL? Watch a short video on how we can help.
Will a KiwiSaver trustee release money to pay a debt owed to your mum? |
A minor prawn allergy is diagnosed as a life-threatening allergy weeks before leaving for Vietnam. Will the insurer accept the claim when the trip is cancelled? |
FSCL receives an influx of travel insurance complaints arising out of Covid-19 travels cancellations and restrictions, but not all cases are the same. Read about FSCL’s approach here. |
FSCL's guide to compensation for Consumers |