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Featured case studies
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KiwiSaver withdrawals are strictly limited
MORE >: KiwiSaver withdrawals are strictly limitedKiwiSaver rules are strict. Some withdrawal applications can make good sense to alleviate long-term hardship, but they may not be permitted under the legislation.
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Unexpected residency limits in travel insurance policy
MORE >: Unexpected residency limits in travel insurance policyAnna cancelled her family trip after her mother‑in‑law in the UK became seriously ill and expected her credit‑card travel insurance to cover the prepaid accommodation, but the insurer declined the claim.
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Historic debt causing financial hardship
MORE >: Historic debt causing financial hardshipTina’s circumstances had changed, and she could no longer afford to repay two historic loans. FSCL helped negotiate a debt reduction and repayment plan.
Latest news
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Financial Ombudsman Service sees 41% increase in financial disputes
MORE >: Financial Ombudsman Service sees 41% increase in financial disputesComplaints are leading to a spike in financial disputes, reports Financial Services Complaints Limited (FSCL). The Financial Ombudsman Service reports a 41% increase in disputes in the first half of the reporting year. A total of 235 disputes were opened between July and December, up from 167 in the same period the year prior.
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FSCL welcomes new Board member, Kate Tokeley
MORE >: FSCL welcomes new Board member, Kate TokeleyKate Tokeley has been appointed to the FSCL Board as a consumer director.
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Festive fun without financial fallout – card safety tips from Financial Ombudsman
MORE >: Festive fun without financial fallout – card safety tips from Financial OmbudsmanA New Zealand couple’s Miami getaway turned into a financial hangover when a day club overcharged them US$4,500, after they handed their non-bank credit card to the bar for a drinks tab while entertaining friends.
