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How to make a
complaint
Find out about the complaint process and how we can help you reach a solution with your provider. Financial services dispute resolution NZ can help if you have an issue with your provider.
Search for your financial service provider
Search our directory of providers who are a member of our scheme. Additionally, financial services dispute resolution NZ ensures providers follow best practice in resolving complaints.
Join our scheme
Discover the benefits of becoming a member of our scheme. Register here to join. Above all, financial services dispute resolution NZ provides support to both consumers and providers.
Featured case studies
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Money transfer sent to wrong account
MORE >: Money transfer sent to wrong accountAimee sent $4,000 to the wrong account. The recipient bank placed the transaction on hold, but Aimee initially did not receive the money back. Did the money transfer service do all they could to help?
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Funds linked to a pending transfer
MORE >: Funds linked to a pending transferAlex deposited money into his money transfer account, but the funds didn’t appear in the account because they were used to cover a pending payment he had unintentionally set up.
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Did the lender damage Mira’s vehicle during repossession, and were they responsible for her vehicle insurance lapsing?
MORE >: Did the lender damage Mira’s vehicle during repossession, and were they responsible for her vehicle insurance lapsing?Mira said that her vehicle was damaged during repossession and that the lender was responsible for her insurance lapsing.
Latest news
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Saved cards and mistyped numbers: Financial Ombudsman Service warns of two types of simple mistakes that can cost you
MORE >: Saved cards and mistyped numbers: Financial Ombudsman Service warns of two types of simple mistakes that can cost youRecent cases show how easy it is to send money to the wrong place or be hit with unexpected charges when card details are saved on shared devices.
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Financial Ombudsman Service sees 41% increase in financial disputes
MORE >: Financial Ombudsman Service sees 41% increase in financial disputesComplaints are leading to a spike in financial disputes, reports Financial Services Complaints Limited (FSCL). The Financial Ombudsman Service reports a 41% increase in disputes in the first half of the reporting year. A total of 235 disputes were opened between July and December, up from 167 in the same period the year prior.
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FSCL welcomes new Board member, Kate Tokeley
MORE >: FSCL welcomes new Board member, Kate TokeleyKate Tokeley has been appointed to the FSCL Board as a consumer director.
