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How to make a
complaint
Find out about the complaint process and how we can help you reach a solution with your provider. Financial services dispute resolution NZ can help if you have an issue with your provider.
Search for your financial service provider
Search our directory of providers who are a member of our scheme. Additionally, financial services dispute resolution NZ ensures providers follow best practice in resolving complaints.
Join our scheme
Discover the benefits of becoming a member of our scheme. Register here to join. Above all, financial services dispute resolution NZ provides support to both consumers and providers.
Featured case studies
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Unsubscribing from emails led to fund closure information being missed
MORE >: Unsubscribing from emails led to fund closure information being missedHoney did not receive email notifications about the closure and wind‑up of investment funds after unsubscribing from email communications. We declined to consider the complaint because the fund manager had already offered a reasonable resolution.
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When repayments fall out of step – managing mortgage arrears
MORE >: When repayments fall out of step – managing mortgage arrearsA borrower disputed default notices and fees, believing he had overpaid his mortgage arrears under a repayment plan.
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A KiwiSaver account is found to be invalid after early KiwiSaver hardship withdrawals are made
MORE >: A KiwiSaver account is found to be invalid after early KiwiSaver hardship withdrawals are madeA KiwiSaver member asked us to review whether her provider should have warned her about the implications of making significant financial hardship withdrawals from an account later found to be invalid
Latest news
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Don’t wait for debt to bite, ask for help early
MORE >: Don’t wait for debt to bite, ask for help earlyFSCL says asking for help early can reduce stress and stop a manageable debt problem becoming a crisis.
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Saved cards and mistyped numbers: Financial Ombudsman Service warns of two types of simple mistakes that can cost you
MORE >: Saved cards and mistyped numbers: Financial Ombudsman Service warns of two types of simple mistakes that can cost youRecent cases show how easy it is to send money to the wrong place or be hit with unexpected charges when card details are saved on shared devices.
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Financial Ombudsman Service sees 41% increase in financial disputes
MORE >: Financial Ombudsman Service sees 41% increase in financial disputesComplaints are leading to a spike in financial disputes, reports Financial Services Complaints Limited (FSCL). The Financial Ombudsman Service reports a 41% increase in disputes in the first half of the reporting year. A total of 235 disputes were opened between July and December, up from 167 in the same period the year prior.
