Who we are and what we do
We are a not-for-profit external dispute resolution scheme.
We resolve complaints against financial service providers.
We are independent, fair and free for consumers.
Call us 0800 347 257
Call us 0800 347 257
We’re working remotely and here to help you. You can call us on Freephone 0800 347 257, or email us at info@fscl.org.nz or complaints@fscl.org.nz.
Consumers - Got a complaint or want to know more about FSCL? Watch a short video on how we can help.
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Will a KiwiSaver trustee release money to pay a debt owed to your mum? |
A minor prawn allergy is diagnosed as a life-threatening allergy weeks before leaving for Vietnam. Will the insurer accept the claim when the trip is cancelled? |
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FSCL's guide to compensation for Consumers |
A small lift in complaints about advisers has prompted a reminder for advisers to keep in touch with clients. |
