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Featured case studies
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Computer gaming gets out of control
MORE >: Computer gaming gets out of controlStephen’s son believed he was purchasing gems within a game, not realising real money was involved.
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Sending money overseas? It’s not just the account number that needs to be correct
MORE >: Sending money overseas? It’s not just the account number that needs to be correctRaymond sent almost NZ$20,000 overseas to his son using an international money transfer service, but the money never arrived. He later discovered that he had entered the routing number for the wrong bank.
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Reading your loan agreement matters
MORE >: Reading your loan agreement mattersNiko expected his loan to cost less than $9,000, but the agreement clearly recorded a total repayment of $18,000
Latest news
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Saved cards and mistyped numbers: Financial Ombudsman Service warns of two types of simple mistakes that can cost you
MORE >: Saved cards and mistyped numbers: Financial Ombudsman Service warns of two types of simple mistakes that can cost youRecent cases show how easy it is to send money to the wrong place or be hit with unexpected charges when card details are saved on shared devices.
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Financial Ombudsman Service sees 41% increase in financial disputes
MORE >: Financial Ombudsman Service sees 41% increase in financial disputesComplaints are leading to a spike in financial disputes, reports Financial Services Complaints Limited (FSCL). The Financial Ombudsman Service reports a 41% increase in disputes in the first half of the reporting year. A total of 235 disputes were opened between July and December, up from 167 in the same period the year prior.
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FSCL welcomes new Board member, Kate Tokeley
MORE >: FSCL welcomes new Board member, Kate TokeleyKate Tokeley has been appointed to the FSCL Board as a consumer director.
