Who we are and what we do
We are a not-for-profit external dispute resolution scheme.
We resolve complaints against financial service providers.
We are independent, fair and free for consumers.
Humans break things. We have all sorts of unexpected accidents and they cost us lots of money. Most people assume they'll be covered by insurance when they have an "accident". Fortunately, that's usually the case, but not always. Read Diana Clement's opinion piece on expensive insurance accidents.
A complaint to dispute resolution service FSCL has resulted in an insurer changing unfair contract terms – but not for the reason complained about.