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How to make a
complaint
Find out about the complaint process and how we can help you reach a solution with your provider. Financial services dispute resolution NZ can help if you have an issue with your provider.
Search for your financial service provider
Search our directory of providers who are a member of our scheme. Additionally, financial services dispute resolution NZ ensures providers follow best practice in resolving complaints.
Join our scheme
Discover the benefits of becoming a member of our scheme. Register here to join. Above all, financial services dispute resolution NZ provides support to both consumers and providers.
Featured case studies
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Delay in processing KiwiSaver hardship application
MORE >: Delay in processing KiwiSaver hardship applicationExtra information needed for a KiwiSaver hardship withdrawal should not have delayed the application
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Lender required to waive interest after unaffordable loan
MORE >: Lender required to waive interest after unaffordable loanWei borrowed $11,000, but could not afford the repayments as he was unable to work. Had the lender met their responsible lending obligations?
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Crypto freeze: Bitcoin withdrawal declined, and account frozen, was the provider suspecting fraud?
MORE >: Crypto freeze: Bitcoin withdrawal declined, and account frozen, was the provider suspecting fraud?Harris’ cryptocurrency withdrawal was declined, and his account was temporarily frozen. He thought his provider was suspecting him of fraudulent or criminal activity.
Latest news
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Don’t wait for debt to bite, ask for help early
MORE >: Don’t wait for debt to bite, ask for help earlyFSCL says asking for help early can reduce stress and stop a manageable debt problem becoming a crisis.
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Saved cards and mistyped numbers: Financial Ombudsman Service warns of two types of simple mistakes that can cost you
MORE >: Saved cards and mistyped numbers: Financial Ombudsman Service warns of two types of simple mistakes that can cost youRecent cases show how easy it is to send money to the wrong place or be hit with unexpected charges when card details are saved on shared devices.
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Financial Ombudsman Service sees 41% increase in financial disputes
MORE >: Financial Ombudsman Service sees 41% increase in financial disputesComplaints are leading to a spike in financial disputes, reports Financial Services Complaints Limited (FSCL). The Financial Ombudsman Service reports a 41% increase in disputes in the first half of the reporting year. A total of 235 disputes were opened between July and December, up from 167 in the same period the year prior.
