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Consumers - Got a complaint or want to know more about FSCL? Watch a short video on how we can help.

Latest Case Notes

Anatoly uses his travel card to transfer funds to his relative Mila in the Ukraine, who uses the second card attached to the account to withdraw the funds. After fraudulent transactions of $480 appear on the account, we investigate whether the card provider needs to credit Anatoly’s account.
Payday lender debits account early causing dishonour and additional interest and fees.

Latest News and Publications

Dispute resolution service FSCL is reminding travellers to take extra care of their travel cards, PINs and valuables if heading overseas these holidays. It comes on the back of a spate of recent complaints to FSCL involving fraud on travel cards and travel insurance claims.
Financial dispute resolution service FSCL says lenders are largely meeting their obligations to borrowers, but a few bad eggs are causing real harm for consumers.