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Consumers - Got a complaint or want to know more about FSCL? Watch a short video on how we can help.

Participants - Register now for the FSCL Conference 18 May 2017. Earlybird pricing ends 24 March.

Latest Case Notes

A mortgage broker charged a high fee, provided substandard service and made errors causing the clients considerable stress, and additional costs
Failure to buy back insurance causes trauma insurance cover to cease.

Latest News and Publications

Humans break things. We have all sorts of unexpected accidents and they cost us lots of money. Most people assume they'll be covered by insurance when they have an "accident". Fortunately, that's usually the case, but not always. Read Diana Clement's opinion piece on expensive insurance accidents.
A complaint to dispute resolution service FSCL has resulted in an insurer changing unfair contract terms – but not for the reason complained about.