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How can we help?
Find out about the complaint process
and how we can help you reach a
solution with your provider.
Call us: 0800 347 257
How have we helped?
Case studies
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Lender fails to recognise request for hardship help
Hine struggled to repay a loan after she lost her job, and by the time her lender offered hardship relief Hine could not afford their proposal.
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Mortgage adviser breaches agreement
Mortgage adviser fails to stick with their agreement to reimburse consumer for losses caused by error.
News
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FSCL and IFSO Scheme proposed merger as from 1 July 2025
The Ombudsmen for Financial Services Complaints Ltd (FSCL) and the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) confirm the two organisations are in a formal process of evaluating a merger.
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Small business loan unaffordability complaints on the rise
As more Kiwi businesses are falling behind on debt payments, Financial Ombudsman, Susan Taylor, is reminding small business owners to seek advice before applying for business loans as the protections afforded by the CCCFA (Credit Contracts and Consumer Finance Act) only apply to consumer loans.
