Accessibility

Services for people with a hearing or speech impediment 

If you have a complaint and you are Deaf, hearing impaired, speech impaired, or Deafblind, New Zealand Relay can help. They offer several services to help Deaf, hearing impaired, speech impaired, Deafblind and standard phone users communicate over the phone, including mobile text relay and TTY to voice services.

You can find information about New Zealand Relay on their website. Or you can contact NZ Relay 24 hours a day, seven days a week, at:

TTY: 0800 4 713 713

Voice: 0800 4 715 715

Fax: 0800 4 329 697

Calls from cellular/mobile and international: +64 9 304 1758 (Voice) or +64 9 304 1757 (TTY).

Language services 

If English is not your first language, we offer a phone interpreter service in a range of languages, free of charge. We use phone interpreters from Transnational.

If you would like to speak to us using an interpreter, please contact us and let us know:

Email: complaints@fscl.org.nz

Phone: 0800 347 257

Calls from mobile and international: +64 4 472 3725

We also have information about our process in several languages:

Te Reo Maori - Pēhea ai mātou e āwhina i a koe 

Samoan - E matou te fesoasoani atu faapenei

E faatatau i 'au'aunaga mo le fo'ia o faafitauli

Tongan - Ko e hā ha founga te mau lava ʻo tokoni atu ai kiate koe

Fekau’aki mo e founga fokotuʻutuʻu ki hono fakalele'i ha ta’e fiemalie 

Hindi - हम आपकी किस तरह मदद कर सकते हैं। 

Chinese - 我们可以为您提供 

Korean- 여러분을 도와드릴 수 있습니다 

Fijian - Na kena wali na sega ni duavata ena dua ka 

Niuean - Tau fakamaamaaga hagaao ia ke he tau fakaholaga tupe moua moe fakamole kua tupetupe mo e tau lagomataiaga’

Tuvalu - Fakamatalaga e uiga mo Auala e fakatoka iei a fakalavelave tau tupe

Tokelauan - Agai ki na polokalame e foia ai na fakafitauli

Cook Islands Māori – No runga I te tua’anga tauturu o te akatika’anga manamanata 

English- How can we help you