Contact us

Office contact details


Financial Services Complaints Limited 

Level 4, 101 Lambton Quay 

Wellington 6011


Postal Address

PO Box 5967

Wellington 6140





0800 347 257

+64 4 472 3725



Management and Staff Contact Details


Susan Taylor  


Rhonda Singleton    

Administration and Finance Manager

Meryn Gates    

Case and Early Assistance team manager

Stephanie Newton    

Case management team leader

Kylie Stratton

Case Manager

Graham Neser

Case Manager 

Tim Haines 

Case Manager and Projects Officer

Matthew Townsley

Case Manager

Hannah Arnold

Early Assistance Officer

Georgina Boulton

Early Assistance Officer

Angela Trotter

Executive Support Assistant 

Ashley Jones 

Membership and Administration Assistant

Melody McCabe

Marketing and Communications Adviser