News

Title Year News summary
Busiest year on record for Financial Services Complaints Limited 2018

Ten years after the Financial Service Providers (Registration and Dispute Resolution) Act 2008 was introduced, the first dispute resolution scheme approved under the legislation has had its busiest year yet. In its annual report released today, Financial Services Complaints Limited (FSCL) reported a 35% increase in complaints opened for investigation in the year ending 30 June 2018.

Romance scam warning ahead of Money Week 2018

As New Zealand heads into Sorted Money Week, Financial Services Complaints Limited is urging Kiwis not to fall for romance scams and is commending the financial services industry for its efforts to protect consumers.

Barrister Jane Meares appointed as Chair of Financial Services Complaints Limited 2018

Commercial barrister and Chief Commissioner of the Transport Accident Investigation Commission Jane Meares has been appointed as Chair of independent disputes resolution service Financial Services Complaints Limited (FSCL) from 1 April.

Travellers urged to be vigilant with cards, PINs and valuables as the holiday season approaches 2017

Dispute resolution service FSCL is reminding travellers to take extra care of their travel cards, PINs and valuables if heading overseas these holidays. It comes on the back of a spate of recent complaints to FSCL involving fraud on travel cards and travel insurance claims.

FSCL calls out irresponsible lenders in latest annual results 2017

Financial dispute resolution service FSCL says lenders are largely meeting their obligations to borrowers, but a few bad eggs are causing real harm for consumers.

FSCL is a finalist in the New Zealand Law Awards 2017! 2017

FSCL has been selected as a finalist in the Financial Services In-House Team of the Year category of the New Zealand Law Awards 2017.

Poor communication behind financial service complaints says FSCL 2017

Financial Services Complaints Limited (FSCL) says many of the complaints it investigates stem from poor communication between financial services providers and their clients.

Holidaymakers' foreign exchange woes 2017

Read Rob Stock's article about travel cards, their fees and charges, and traps for the unwary.

Independent complaints body warns: Don't cancel your old life insurance policy until the stand down period of your new one has lapsed 2017

Meet Daniel - a real person whose name isn’t actually Daniel, but we will call him this so he remains anonymous. As he was approaching 50, he decided to downgrade his life insurance and trauma cover, as his premiums were getting a little pricey.

Warning after mum risked house for son's car debt 2017

A woman who put her house in jeopardy over her son's car loan has prompted a warning to make sure you know what you are getting into if you agree to guarantee a loan.