Title Year News summary
Covid-19 and travel insurance – not every case is the same 2020

FSCL receives an influx of travel insurance complaints arising out of Covid-19 travels cancellations and restrictions, but not all cases are the same. Read about FSCL’s approach here.

Keep in touch with clients 2020

A small lift in complaints about advisers has prompted a reminder for advisers to keep in touch with clients.

FSCL Independent Review 2020

Sir David Carruthers has completed his independent review of the FSCL scheme. An independent review of our scheme is required every 5 years under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

Independent scheme review 2019-20 – Submissions invited 2019

FSCL is undergoing its second independent review. As an approved scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008, the scheme is independently reviewed every 5 years to ensure it is meeting its approval criteria of independence, fairness, accessibility, accountability, efficiency and effectiveness.

Busy year of complaint resolution and regulatory reform for Financial Services Complaints Limited 2019

Dispute resolution scheme Financial Services Complaints Limited (FSCL) has had another busy year, investigating 258 cases and resolving close to 5,000 complaints and enquiries from consumers about financial services.

Busiest year on record for Financial Services Complaints Limited 2018

Ten years after the Financial Service Providers (Registration and Dispute Resolution) Act 2008 was introduced, the first dispute resolution scheme approved under the legislation has had its busiest year yet. In its annual report released today, Financial Services Complaints Limited (FSCL) reported a 35% increase in complaints opened for investigation in the year ending 30 June 2018.

Romance scam warning ahead of Money Week 2018

As New Zealand heads into Sorted Money Week, Financial Services Complaints Limited is urging Kiwis not to fall for romance scams and is commending the financial services industry for its efforts to protect consumers.

Barrister Jane Meares appointed as Chair of Financial Services Complaints Limited 2018

Commercial barrister and Chief Commissioner of the Transport Accident Investigation Commission Jane Meares has been appointed as Chair of independent disputes resolution service Financial Services Complaints Limited (FSCL) from 1 April.

Travellers urged to be vigilant with cards, PINs and valuables as the holiday season approaches 2017

Dispute resolution service FSCL is reminding travellers to take extra care of their travel cards, PINs and valuables if heading overseas these holidays. It comes on the back of a spate of recent complaints to FSCL involving fraud on travel cards and travel insurance claims.

FSCL calls out irresponsible lenders in latest annual results 2017

Financial dispute resolution service FSCL says lenders are largely meeting their obligations to borrowers, but a few bad eggs are causing real harm for consumers.