Title Year News summary
FSCL 10th birthday celebration 2020

Financial Services Complaints Limited (FSCL) Chief Executive Officer, Susan Taylor, has reflected on the critical role the organisation plays in the financial services sector, as FSCL celebrates it's 10th anniversary.

Is this love for real? 2020

As Fraud Awareness Week kicked off yesterday, Financial Services Complaints Limited (FSCL) is reminding New Zealanders to be careful when it comes to wiring money to people they “meet” online.

Covid money-woes? Do not be afraid to ask for help 2020

The past year has been unprecedented for many industries and the financial services sector is no different, Financial Services Complaints Ltd CEO, Susan Taylor reflects on what may happen when government financial support packages come to an end.

Covid-19 and travel insurance – not every case is the same 2020

FSCL receives an influx of travel insurance complaints arising out of Covid-19 travels cancellations and restrictions, but not all cases are the same. Read about FSCL’s approach here.

Keep in touch with clients 2020

A small lift in complaints about advisers has prompted a reminder for advisers to keep in touch with clients.

FSCL Independent Review 2020

Sir David Carruthers has completed his independent review of the FSCL scheme. An independent review of our scheme is required every 5 years under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

Independent scheme review 2019-20 – Submissions invited 2019

FSCL is undergoing its second independent review. As an approved scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008, the scheme is independently reviewed every 5 years to ensure it is meeting its approval criteria of independence, fairness, accessibility, accountability, efficiency and effectiveness.

Busy year of complaint resolution and regulatory reform for Financial Services Complaints Limited 2019

Dispute resolution scheme Financial Services Complaints Limited (FSCL) has had another busy year, investigating 258 cases and resolving close to 5,000 complaints and enquiries from consumers about financial services.

Busiest year on record for Financial Services Complaints Limited 2018

Ten years after the Financial Service Providers (Registration and Dispute Resolution) Act 2008 was introduced, the first dispute resolution scheme approved under the legislation has had its busiest year yet. In its annual report released today, Financial Services Complaints Limited (FSCL) reported a 35% increase in complaints opened for investigation in the year ending 30 June 2018.

Romance scam warning ahead of Money Week 2018

As New Zealand heads into Sorted Money Week, Financial Services Complaints Limited is urging Kiwis not to fall for romance scams and is commending the financial services industry for its efforts to protect consumers.